Shipping and Returns
Shipping and Delivery
Purchased items will be packaged and shipped within 3-5 working days of ordering.
Items will not be shipped during weekends or public holidays.
All orders are shipped from Dunedin, New Zealand unless stated otherwise.
SHIPPING PRICING
New Zealand - Economy Tracked $10
New Zealand orders are expected to be delivered within 5 working days of being shipped, unless circumstances outside of our control arise. All items purchased will be sent via NZ Post, as Economy Tracked, unless prior arrangements are made**. A tracking number will be attached to your order once the purchased items are shipped.
Australia - Economy Tracked $25
Australian orders are expected to be delivered within 15 working days of being shipped. All purchased items will be sent via NZ Post, as Economy Tracked, unless prior arrangements are made**. A tracking number will be attached to your order once the purchased items are shipped.
**If you require any other type of postage, please get in contact before any purchases are made to arrange this, you will be responsible for any additional costs.
DELIVERY
We offer free delivery within the Dunedin area. Make sure to include your delivery details e.g where you would specifically like your package left, otherwise we will try the mailbox first and doorstep second. Deliveries will be made within 3-7 working days unless stated otherwise.
PRE-ORDERS
Pre-orders are subject to their own shipping/delivery guidelines which will be stated in the description of the item you are pre-ordering. Due to pre-orders usually being in high demand, and our items being screen printed by hand, we can't always guarantee a specific timeframe but we will do our best.
If there is likely to be a significant delay on the time it takes for you to receive your item, you will be contacted and retributions can be discussed.
Dirty Rat Designs does not take responsibility for any items that are lost or damaged during shipping.
RETURNS
Due to the risk that is associated with purchasing items online, Dirty Rat Designs does offer the opportunity to return/swap items.
Returns/refunds are only offered on full price items and do not include sale items or items that state otherwise.
If you would like to return your item or swap it for another size/item of equal value, please contact us at: dirtyratdesigns@gmail.com within 48 hours of receiving the item you’d like to return/swap. We are happy to discuss all options available to you.
Refunds will be in full, exclusive of your initial shipping cost. If you’d like to swap your returned item for another item available in our store, we will cover the shipping cost for the new item, but not the return of the original item.
Items must be returned in their original condition** to Dirty Rat Designs within 7 working days for a refund or swap to be fulfilled.
Once items have been returned and assessed, a refund/swap will be processed and we will contact you.
**All items are photographed before being sent to ensure that any returns arrive in the same conditon as they were sent